The task analysis is the heart of a typical interface usability test. The representative users of the target are placed in front of a prototype or of the full version of a digital product and are asked to complete tasks. This is how many people manage to complete these tasks (effectiveness), how long they take, how much effort and how many errors they commit (efficiency), what judgment they give at the end of the test (satisfaction).
In the Conflux model, the task analysis produces its best results when it is integrated with eye-tracking studies and interviews, to perform an optimal UX research.
The task analysis is a fundamental step that allows a digital product to be successful because it defines users’ problems precisely. In fact, we cannot imagine solving a problem entirely unless we define it first in a precise and circumscribed way.
Which scenario is the most common usage model for your users? With the usability test, you are able to provide a data-driven answer to this question and optimize your design accordingly.
The usability test allows your company to understand if users can accomplish their goals, corresponding to the “tasks” assigned to them.
Some examples:
This way you can understand how many and which errors they make and how long they take to complete an action on your website, on your app or on your e-commerce website.
The task analysis allows, therefore, to identify, quantify and prioritize the problems faced during the use of software, a website or a mobile app.
